Libby Levison recently arranged for an important call to be made to her cell phone at an agreed upon time. But 15 minutes passed and still no call.
Finally, an alert popped up on her phone saying she had a new voicemail. But when she tried to listen to it, Levison was diverted to an AT&T customer service recording, which informed her she needed to upgrade her phone in order to maintain service.
That’s how Levison found out that older phones like hers will soon become obsolete because the big carriers are taking down old-technology networks after about 20 years.